Overview
At DivAru Mart, your satisfaction is our priority. We offer a transparent and fair return policy to ensure you have a seamless shopping experience.
1. Return Eligibility Criteria
To be eligible for a return, the following conditions must be met:
- Condition: The item must be unused, unwashed, and in its original condition.
- Packaging: Original packaging, tags, and accessories must be intact.
- Timeline: The return request must be raised within the timeframe specified below.
- Exclusions: The product must not be listed under our “Non-Returnable Items” section.
Note: Returns that do not meet these criteria may be rejected at our discretion.
2. Return Timeframe & Process
- Deadline: Customers must raise a return request with in 5 day of receiving the product. Requests made after this window will not be accepted.
- How to Initiate: Through Website or Email us at support@divaru.in with the following:
- Order ID & Product details.
- Reason for return.
Required: A clear unboxing video of the product and high-resolution images of any defects.
3. Refund Process & Timing
Once we receive and inspect your returned item:
- Approval: We will notify you if the refund is approved after inspection.
- Timeline: Refunds are typically processed and Credited within 15 days of receiving the returned product.
- Payment Method:
- Prepaid Orders: Refunded to the original payment source.
- COD Orders: Refunded via Bank Transfer or UPI.
4. Exchange Options
- Eligibility: Exchanges are strictly limited to items that are damaged, defective, or incorrect.
- Exchanged/Replaced/Damaged Products will be delivered to you within 15 Days.
- Timeline: Exchange requests must be raised Within 5 day of delivery.
Availability: Exchanges depend on current stock. If the item is unavailable, a full refund will be issued instead.
5. Damaged or Defective Products
If your order arrives damaged:
- Notify us immediately (within the same day of delivery).
- Provide Proof: Share the unboxing video and clear photos of the damage.
- Do Not Use: Do not use the product if it is arrived damaged. Once verified, we will arrange a replacement or refund at no extra cost to you.
6. Non-Returnable Items
The following cannot be returned or refunded:
- Products marked as “Non-Returnable” on the product page.
- Items showing signs of wear or damage not caused during transit.
- Customize Product “Non-Returnable”.
- Clearance or Sale items “Non-Returnable”.
7. Shipping Costs
- Our Error: If we sent the wrong or defective item, DivAru Mart covers all return shipping costs.
- Customer Preference: For all other eligible returns, the customer is responsible for return shipping fees.
Non-Refundable: Original shipping charges paid at the time of purchase are non-refundable.
8. Cancellation Policy
- Before Dispatch: You may cancel your order at any time before it has been shipped.
- After Dispatch: Once an order is in transit, cancellation requests cannot be accepted.
Need help?
Contact us at Support@divaru.in for questions related to refunds and returns.