Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary depending on your location and the shipping method selected at checkout. Orders are typically processed within 1–3 business days. Standard shipping usually takes 5–10 business days, while expedited options may arrive sooner. You will receive a confirmation email with tracking details once your order has been shipped.
No, you do not need to create an account before making a purchase.
Once you successfully place an order, an account will be automatically created for you using the email address provided during checkout. You will receive an email containing your account details along with a secure link to set or reset your password.
This allows you to easily track your orders, manage your details, and enjoy a faster checkout experience in the future.
If your order has been Placed , you can not change/update your shipping/billing address. you can change your address from my accounts section for further orders, if any query you can contact our customer support team for assistance.
Once your order is shipped, you will receive a tracking number via email. You can use this number on the courier’s website or log into your account on our site to view the latest updates on your order status.
We prioritize your security. Your payment information is processed securely and is not stored on our servers unless you explicitly choose to save it for future purchases. All transactions are encrypted using industry-standard security measures.
Sales tax is applied where required by law, based on your shipping address.
Currently we offer shipping only in india.
We aim to ship all items in a single package whenever possible. However, depending on product availability and warehouse locations, your order may arrive in multiple shipments. If this happens, you will receive separate tracking details for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 5 days of delivery, provided the item is unused, in its original condition, and in the original packaging. Certain items (such as final sale or personalized products) may not be eligible for return. Please check our full return policy for detailed information.
We’re sorry for the mistake. Please contact our customer support team within 48 hours of receiving your order, including your order number and photos of the item received. We will arrange a replacement or refund as quickly as possible.
If your item arrives damaged, please notify us within 48 hours of delivery. Send us clear photos of the damaged item and packaging so we can resolve the issue promptly with a replacement or refund.
Once your return request is approved, we will provide you with the return address and instructions via email. Please do not send items back without authorization, as they may not be processed.
You can reach our customer support team via email, contact form, or live chat (if available). Visit our “Contact Us” page for all available support options and response times.
If you notice an error in your shipping address, contact us immediately. If your order has not yet been processed, we will update it. If it has already been shipped, we will assist you in contacting the courier, though changes may not always be possible.
Orders can only be changed or canceled within a short time after being placed. Please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes.
If pre-orders are available, the option will be clearly shown on the product page. Otherwise, you can sign up for restock notifications to be informed when the item becomes available again.